On March 26, two keynote speakers will talk about CX in the 21st century, and how to address challenges like channel conflicts, siloed data, inaccurate pricing & product information, disjointed channel experience and cultural changes. Companies like BEKAERT and ADB SAFEGATE will bear witness about their journey towards a personalised multi-channel CX.
You will discover the rewards of a holistic approach and find out how today's SAP technologies support companies to deliver complete, end-to-end customer experiences.
13u00: Welcome sandwich
13u50: Setting the CX Scene
14u00: The customer-Oriented organisation (Key-note: Els Dhaeze, Pitopia)
14u30: The channel conflict: divorcing from the middlemen, or a second marriage?
15u00: How to fan the flames in a long-term marriage: ADB Safegate's sales transformation enabled by digital platforms
16u00: Deepening relationships: Bekaerts digital approach in commercial
16u30: Mystery guest
17u15: NetworkingSchrijf je hier in